Q1. MOQ and delivery time ?
A: NO MOQ required, sample testing welcome. Mixed samples are acceptable.
Sample needs 3-5 days, mass production time needs 1-2 weeks for order quantity more than.
Q2. What about the lead time?
A: Firstly, let us know your requirements or application.
Secondly, We quote according to your requirements or our suggestions.
Thirdly, customer confirms the samples and places deposit for formal order.
Fourthly, We arrange the production.
A: Yes, we are 18 years factory, we have design team, engineer team, after-service team QC team etc.
Q4. How about the shipping method ?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q5. Do you offer guarantee for the products?
A: Yes, we offer 2-5 years warranty to our products.
Q6. How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.
Soweglow Solar
