Q1. What is the delivery time for bulk orders?
It usually takes 10-15 days to manufacture the entire set of outdoor lights. Shipping time depends on the destination port.
Q2. What are your payment terms?
Typically T/T: 30% in advance and 70% before shipping. Other options are available upon discussion.
Q3. What is your sample policy?
Samples can be provided, but a sample fee will be charged, which will be refunded when placing bulk orders.
Q4. How long is your warranty period?
Warranty periods vary by product: 1 year for energy storage battery station.
Q5. What is your after-sales policy?
Spare parts are included with bulk orders. If any components fail during the warranty period, replacements will be sent promptly for free.
Q6. Can custom-made products be accepted?
Yes. In addition to conventional products on the market, special customization for special occasions, such as high-power portable power banks, is also provided. These are classified as advanced or special products. If there are specific requirements for a certain parameter of the product, customization can be done according to requirements without affecting product quality.
Soweglow Solar
